Refund and Cancellation Policy

Before work starts

If you cancel before we have started work and before we have reviewed your scope or accessed your accounts, you receive a full refund of what you paid, less any bank or payment charges we cannot recover. Ask in writing from your dashboard or by e-mail.

After work has started: websites and apps

Once discovery, design or development has begun, the advance is non-refundable for the work already carried out. If you cancel part-way, we credit or invoice the difference between what you paid and the value of the work completed so far, measured against the milestones in your confirmed scope. Anything you paid beyond that is refunded.

After delivery

Once a deliverable has been accepted or has gone live, its fee is not refundable. If something we delivered does not match the confirmed scope, tell us within 30 days of handover and we will correct it at no charge. A refund is considered only where we cannot fix a material defect within a reasonable time.

Monthly services

Monthly packages are billed one month at a time. A month that has started is not refundable, because the work is carried out across the month. You can stop at any time by telling us before the next invoice is raised, and nothing further is billed.

Audits, compliance checks and one-off plans

Audits and compliance checks (SEO audit, YouTube Channel Audit, 2027 Compliance Check) are refundable in full only if we have not started. After we start, they are not refundable, because the findings are delivered as a written report. YouTube plans that are billed once are treated like websites above: refundable before work begins, then pro rata for work completed.

Results are not guaranteed

We do not guarantee rankings, subscribers, watch hours, Partner Program approval or revenue, so a result that does not happen is not by itself a reason for a refund. See the terms. Where we missed a deliverable that was in the confirmed scope, we put it right first.

What is not refundable

Domain registration, hosting, paid plugins, licences, advertising spend and other third-party costs paid on your behalf or to a platform are not refundable by us because they are paid to others. Bank and wire charges are not refundable. Delays caused by late content or approvals do not entitle you to a refund.

How refunds are paid

Approved refunds are sent to the account the payment came from, in the currency you paid, within 7 to 10 business days of approval. For USD wire payments the amount received may differ slightly because of intermediary bank fees and exchange rates; those charges are not refundable. GST charged on a refunded amount is credited through a credit note where applicable.

How to ask

E-mail info@apensia.in with your invoice number, or send a message from your order in the client dashboard. We acknowledge refund requests within two business days.